Terms of Service

Effective Date: April 4, 2026  |  Last Updated: April 4, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("Customer," "User," or "you") and Pizzana ("Company," "we," "us," or "our"), governing your access to and use of the website pizza-pizzana.rest and all related services, features, content, and functionality offered by Pizzana (collectively, the "Services").

By accessing our Site, creating an account, placing an order, subscribing to our newsletter, or otherwise interacting with our Services, you represent and warrant that:

• You are at least eighteen (18) years of age, or you are a minor accessing the Site under the supervision and with the consent of a parent or legal guardian who agrees to be bound by these Terms;
• You have the legal capacity to enter into a binding contract under the laws of the United States and the state in which you reside;
• You are not prohibited by any applicable law from using our Services;
• All information you provide to us is accurate, current, and complete;
• You agree to comply with all applicable federal, state, and local laws and regulations in connection with your use of our Services.

These Terms apply to all visitors, customers, and other users who access or use the Services. Your continued use of the Site following the posting of any updates or changes to these Terms shall constitute your acceptance of such changes.

2. Description of Services

Pizzana is a food service business that provides customers with the ability to browse our menu, place online orders for pickup and/or delivery, make reservations, and engage with our brand through our website at pizza-pizzana.rest. Our Services include, but are not limited to:

• Online Ordering: Customers may browse our menu and place orders for food and beverages online through our website for pickup or delivery, subject to availability and delivery area restrictions.
• Menu Information: We provide descriptions, pricing, nutritional information (where available), and allergen notices related to our food and beverage offerings.
• Account Management: Registered users may create and manage personal accounts to track order history, save favorite items, and manage payment methods.
• Promotions and Loyalty Programs: We may offer special promotions, discounts, coupon codes, and loyalty rewards programs from time to time, subject to their own terms and conditions.
• Customer Support: We provide customer service via email and other channels to assist with order inquiries, complaints, and feedback.
• Catering and Special Events: We may offer catering services for private or corporate events, subject to separate agreements and availability.
• Newsletter and Marketing Communications: With your consent, we may send you promotional emails, special offers, and updates about Pizzana.

We reserve the right to modify, suspend, or discontinue any portion of our Services at any time, with or without notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

All menu items are subject to availability. Prices displayed on the Site are subject to change without prior notice. In the event of a pricing error, we reserve the right to cancel orders placed at the incorrect price and notify you accordingly.

3. User Accounts and Registration

To access certain features of our Services, you may be required to register for an account. When creating an account, you agree to:

• Provide accurate, truthful, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and current;
• Maintain the security and confidentiality of your account password and login credentials;
• Notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security;
• Accept responsibility for all activities that occur under your account, whether or not you have authorized such activities.

We reserve the right to terminate or suspend your account at our sole discretion, without notice, for conduct that we believe violates these Terms, is harmful to other users, us, third parties, or for any other reason.

You may not create multiple accounts, use another person's account without permission, or transfer your account to another person without our prior written consent.

4. User Obligations and Prohibited Activities

As a condition of your use of our Services, you agree to use the Site and our Services only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations. You agree that you will not:

4.1 Prohibited Conduct

• Use the Site for any fraudulent, illegal, or unauthorized purpose;
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
• Provide false, misleading, or inaccurate information when placing orders, registering for an account, or communicating with us;
• Engage in any activity that disrupts, damages, or interferes with the proper functioning of our Site or Services;
• Attempt to gain unauthorized access to any portion of the Site, servers, or networks connected to the Site;
• Use any automated means, including bots, scrapers, spiders, or crawlers, to access or collect data from the Site without our prior written consent;
• Upload, transmit, or distribute any viruses, malware, or other malicious code that may damage or impair the functionality of our Site or Services;
• Harass, threaten, intimidate, or harm any other user or Pizzana employee;
• Post, transmit, or otherwise make available any content that is unlawful, harmful, defamatory, obscene, offensive, or otherwise objectionable;
• Violate any applicable federal, state, or local law, regulation, ordinance, or rule;
• Engage in any conduct that could give rise to civil or criminal liability;
• Use the Site in any manner that could disable, overburden, damage, or impair our servers or infrastructure.

4.2 Order-Specific Obligations

• You agree to provide accurate delivery information, including your address, contact number, and any special instructions;
• You agree to be present and available to accept delivery of your order at the designated time;
• You acknowledge that placing a fraudulent order or failing to pay for services rendered may result in termination of your account and potential legal action;
• You agree not to abuse promotional codes, discounts, or loyalty rewards, including attempting to use such offers more than the allowed number of times or in a manner not intended by Pizzana.

We reserve the right to investigate suspected violations of these Terms and to take any action we deem appropriate, including suspending or terminating your access to our Services, reporting the matter to law enforcement authorities, or pursuing civil or criminal legal remedies.

5. Payment Terms

By placing an order through our Site, you agree to pay the full amount due for your order, including applicable taxes, delivery fees, and any service charges displayed at checkout. All prices are listed in United States Dollars (USD).

5.1 Accepted Payment Methods

We accept various payment methods as displayed on the Site, which may include major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and other electronic payment methods. We reserve the right to add or remove accepted payment methods at any time.

5.2 Authorization and Billing

When you provide payment information, you represent and warrant that you are authorized to use the designated payment method. You authorize us to charge your selected payment method for the total amount of your order at the time of purchase. If your payment cannot be processed, your order will not be confirmed, and we may contact you to resolve the issue.

5.3 Taxes

All applicable federal, state, and local sales taxes will be calculated and added to your order total at checkout. We comply with all applicable tax laws and regulations. The applicable tax rate is determined based on the delivery address or the location of our establishment, as required by law.

5.4 Refunds and Cancellations

Orders may be canceled within a reasonable time frame after placement, depending on whether preparation of your order has already begun. If you wish to cancel an order, please contact us immediately at [email protected]. Refunds, if applicable, will be processed to the original payment method within five (5) to ten (10) business days, subject to your financial institution's processing times.

If you receive an incorrect, damaged, or unsatisfactory order, please contact us within twenty-four (24) hours of delivery. We will assess the situation on a case-by-case basis and may offer a replacement, store credit, or refund at our sole discretion.

5.5 Pricing Errors

We strive to ensure the accuracy of all pricing on our Site. However, in the event of a typographical error or pricing mistake, we reserve the right to cancel orders placed at the incorrect price and issue a full refund to the affected customer.

6. Delivery and Service Area

Delivery services are available only within designated delivery zones as determined by Pizzana at our sole discretion. Delivery zones, minimum order amounts, and delivery fees are subject to change at any time. We cannot guarantee specific delivery times due to factors beyond our control, such as traffic conditions, weather, and order volume. Estimated delivery times provided at checkout are approximate only and are not guaranteed.

We shall not be liable for any loss, damage, or inconvenience arising from delayed or failed delivery due to circumstances beyond our reasonable control, including but not limited to acts of God, severe weather conditions, road closures, or other force majeure events.

7. Allergen and Dietary Information

Pizzana makes reasonable efforts to provide accurate allergen and nutritional information for our menu items. However, our food is prepared in a kitchen environment where allergens such as nuts, dairy, gluten, eggs, shellfish, and other common allergens are present. We cannot guarantee that any menu item is completely free from allergens or cross-contamination.

If you have a food allergy or dietary restriction, we strongly encourage you to contact us directly before placing your order to discuss your specific needs. Pizzana shall not be held liable for any allergic reactions or adverse health effects resulting from the consumption of our food products.

8. Intellectual Property Rights

All content available on or through the Site, including but not limited to text, graphics, logos, images, photographs, audio clips, video, data compilations, software, and the selection and arrangement thereof (collectively, "Content"), is the exclusive property of Pizzana or its licensors and is protected by applicable United States copyright, trademark, trade dress, patent, and other intellectual property laws.

8.1 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and its Content solely for your personal, non-commercial purposes in connection with using our Services. This license does not include the right to:

• Reproduce, distribute, publicly display, or create derivative works of any Content;
• Use any Content for commercial purposes without our prior written consent;
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices contained in or on the Site;
• Frame or mirror any portion of the Site on any other website or platform without our express written consent.

8.2 Trademarks

The Pizzana name, logo, and all related product and service names, design marks, and slogans are trademarks or service marks of Pizzana. You may not use any of these marks without our prior written permission. All other trademarks, service marks, product names, and company names or logos mentioned on the Site are the property of their respective owners.

8.3 User-Submitted Content

If you submit, post, or transmit any content to us, including reviews, comments, photos, or feedback ("User Content"), you grant Pizzana a non-exclusive, royalty-free, worldwide, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with our Services and marketing activities. You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not infringe any third-party rights.

9. Third-Party Links and Services

Our Site may contain links to third-party websites, applications, or services that are not owned or controlled by Pizzana. These links are provided solely as a convenience to you. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to read the terms and privacy policies of any third-party sites you visit. The inclusion of any link on our Site does not imply our endorsement of the linked site.

10. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

PIZZANA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SITE WILL BE AVAILABLE, UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES AS TO THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY CONTENT ON THE SITE, INCLUDING MENU DESCRIPTIONS, PRICING, OR NUTRITIONAL INFORMATION;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR BUGS.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. In such jurisdictions, our liability will be limited to the greatest extent permitted by applicable law.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL PIZZANA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:

IN ANY CASE, PIZZANA'S TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) ONE HUNDRED DOLLARS ($100.00 USD), OR (B) THE TOTAL AMOUNT PAID BY YOU TO PIZZANA IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some states do not allow limitations on implied warranties or exclusions of certain types of damages, so some of the above limitations may not apply to you in their entirety. In such cases, our liability will be limited to the maximum extent permitted by applicable state law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Pizzana and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your access to or use of the Site and our Services;
• Your violation of these Terms of Service;
• Your violation of any applicable federal, state, or local law or regulation;
• Your infringement of any third-party right, including but not limited to intellectual property rights, privacy rights, or publicity rights;
• Any User Content you submit, post, or transmit through the Site;
• Your negligent or willful misconduct;
• Any dispute between you and any other user of our Services.

We reserve the right, at our expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You shall not settle any claim without our prior written consent.

13. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and applicable state law, without regard to conflict of law principles that would cause the application of the laws of any other jurisdiction.

Any legal action or proceeding arising out of or relating to these Terms or your use of our Services that is not subject to the arbitration provisions set forth in Section 14 shall be instituted exclusively in the federal or state courts of competent jurisdiction located within the United States. You and Pizzana each consent to personal jurisdiction and venue in such courts and waive any objection based on improper venue or inconvenient forum.

These Terms and your use of our Services are also subject to applicable federal laws and regulations, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), which prohibits unfair or deceptive acts or practices in commerce, and the Electronic Signatures in Global and National Commerce Act (E-SIGN Act).

If you are a California resident, you may also have rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the California Unfair Competition Law (Cal. Bus. & Prof. Code § 17200 et seq.), which are addressed further in our Privacy Policy.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact Pizzana at [email protected] and provide a written description of the dispute, the relief sought, and your contact information. You and Pizzana agree to attempt to resolve any dispute through good-faith informal negotiation for a period of thirty (30) days from the date of the written notice.

14.2 Binding Arbitration

If the parties are unable to resolve the dispute through informal negotiation within thirty (30) days, any dispute, claim, or controversy arising out of or relating to these Terms, or to the breach, termination, enforcement, interpretation, or validity thereof, or to the use of our Services (collectively, "Disputes"), shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, except as modified herein.

The arbitration shall be conducted in English, and the arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator shall have authority to award any relief that a court of competent jurisdiction could award. The arbitration shall take place in the United States at a location mutually agreed upon by the parties, or, if no agreement can be reached, at a location determined by the AAA.

14.3 Class Action Waiver

14.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Additionally, claims that by law cannot be subject to mandatory arbitration are excluded from the scope of this arbitration provision.

14.5 Time Limitation on Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OR SUCH CLAIM WILL BE PERMANENTLY BARRED.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you continue to access or use our Site or Services. We reserve the right, in our sole discretion, to:

• Terminate or suspend your access to all or any part of our Services at any time, with or without cause, with or without notice;
• Delete your account and all associated information if we determine you have violated these Terms;
• Refuse service to any person for any lawful reason;
• Discontinue the Site or any portion of our Services at any time.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations incurred prior to termination, including any payment obligations.

Upon termination, the following provisions of these Terms shall survive: Sections 8 (Intellectual Property Rights), 10 (Disclaimer of Warranties), 11 (Limitation of Liability), 12 (Indemnification), 13 (Governing Law and Jurisdiction), 14 (Dispute Resolution and Arbitration), and 18 (General Provisions).

16. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page;
• Post the revised Terms on our Site at pizza-pizzana.rest;
• Where required by law or where we deem it appropriate, provide you with additional notice of the changes, such as by sending an email to the address associated with your account.

Your continued use of our Site or Services following the posting of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must discontinue your use of our Site and Services. We encourage you to periodically review these Terms to stay informed of any updates.

We may also make non-material changes to these Terms at any time without providing separate notice. Such changes will be effective immediately upon posting.

17. Privacy and Data Protection

Your use of our Services is also governed by our Privacy Policy, which is incorporated herein by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

We comply with all applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) (where applicable), and the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under the age of thirteen (13) without verifiable parental consent.

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is one hundred percent (100%) secure, and we cannot guarantee absolute security.

18. General Provisions

18.1 Severability

If any provision of these Terms is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect. The invalidity, illegality, or unenforceability of any provision in any one jurisdiction shall not affect the validity, legality, or enforceability of that provision in any other jurisdiction.

18.2 Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by us on the Site, constitute the entire agreement between you and Pizzana with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, understandings, representations, and warranties, whether written or oral, relating to such subject matter.

18.3 Waiver

No failure or delay by Pizzana in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof. No single or partial exercise of any right, power, or privilege shall preclude any other or further exercise thereof or the exercise of any other right, power, or privilege. No waiver shall be effective unless it is in writing and signed by an authorized representative of Pizzana.

18.4 Assignment

You may not assign, delegate, or transfer these Terms, your rights or obligations hereunder, or your account without our prior written consent. Any purported assignment in violation of this section shall be null and void. We may freely assign these Terms and our rights hereunder without restriction, including in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets.

18.5 Force Majeure

Pizzana shall not be liable for any failure or delay in performing our obligations under these Terms to the extent such failure or delay is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions or restrictions, wars, civil unrest, labor disputes, power outages, internet or telecommunications failures, or other force majeure events. In such circumstances, we will make reasonable efforts to notify you and resume performance as soon as practicable.

18.6 Electronic Communications

By using our Services and providing your email address, you consent to receive electronic communications from us, including order confirmations, receipts, customer service communications, and marketing communications (where you have opted in). You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You may opt out of marketing communications at any time by following the unsubscribe instructions in any marketing email or by contacting us at [email protected].

18.7 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect. They shall not be used to interpret or construe the provisions of these Terms.

18.8 No Third-Party Beneficiaries

These Terms are for the sole benefit of the parties hereto (you and Pizzana) and their respective permitted successors and assigns, and nothing herein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms.

19. Compliance with Laws

Pizzana operates in compliance with all applicable federal, state, and local laws and regulations governing food service businesses in the United States, including but not limited to:

• The Food Safety Modernization Act (FSMA) and applicable FDA regulations;
• State and local health department regulations and food safety standards;
• The Americans with Disabilities Act (ADA) with respect to accessibility of our website and physical premises;
• The Federal Trade Commission Act (FTC Act) with respect to truth in advertising and unfair or deceptive trade practices;
• Applicable state consumer protection laws;
• Payment Card Industry Data Security Standards (PCI DSS) with respect to the handling of payment card information.

20. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you wish to report a violation of these Terms, please contact us using the information below:

These Terms of Service were last updated on April 4, 2026. Pizzana reserves the right to update these Terms at any time. Please check this page regularly for the most current version.